Step31 is a Pakistan focused footwear brand offering contemporary footwear designed around everyday style, comfort and a refined aesthetic. Our products are sold through the official Step31 website and other official channels operated by the brand.

These Terms & Conditions govern your use of the Step31 website and your purchases from Step31. They apply whether you are browsing our website, creating an account, placing an order or communicating with our customer support team.

You may use the Step31 website for legitimate purposes, including discovering products, learning about the brand and purchasing products for personal use.

You agree not to misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious software, impersonate another person or use the website for unlawful or fraudulent activity.

If you do not agree with these Terms & Conditions, please do not use the website or place an order.

When placing an order, you are responsible for providing accurate information, including your name, phone number, email address and complete delivery address.

Please check your information carefully before submitting your order. Incorrect or incomplete information can result in delivery delays, failed deliveries or additional costs. Step31 cannot be responsible for problems caused directly by inaccurate information provided by the customer.

If you create a Step31 account, you are responsible for keeping your account information accurate and your login details secure.

You are responsible for activity carried out through your account. If you believe your account has been accessed without your permission, please contact Step31 as soon as possible.

We make reasonable efforts to ensure that product names, descriptions, photographs, colors, materials, measurements and other product information displayed on the Step31 website are accurate.

However, slight differences can occur because of lighting, photography, camera settings, screen displays, natural materials and individual production characteristics.

For products made using natural or delicate materials, variations in texture, shade and surface appearance may naturally occur. These differences do not necessarily indicate a product defect.

All Step31 products are subject to availability. A product shown as available on the website does not guarantee that it will remain available until your order is processed.

We may limit quantities, discontinue products or change availability without prior notice. If a product becomes unavailable after you place an order, we will contact you regarding the available options.

Product prices displayed on the Step31 website are shown in Pakistani Rupees unless stated otherwise.

Prices, discounts, promotional offers and product availability may change from time to time. The applicable product price is the price displayed when you complete your order, except where a genuine pricing, technical or system error needs to be corrected.

Any applicable delivery charges will be shown separately where relevant.

Discount codes, promotional campaigns, giveaways and special offers may have specific eligibility requirements, validity periods or product restrictions.

Unless specifically stated otherwise, promotional offers cannot be combined with other discounts or exchanged for cash.

Step31 may correct, modify, suspend or end a promotion where reasonably necessary, including in cases involving technical errors or misuse.

Step31 may verify payment or order information when reasonably necessary to prevent fraud, payment misuse or unauthorised transactions.

If an order cannot be reasonably verified, Step31 may delay processing, request additional information or cancel the order.

The Step31 name, logo, branding, website design, product photography, videos, graphics, written content, product descriptions, visual identity and other original materials are owned by Step31 or used with permission.

You may view and use this content for personal shopping purposes. You may not copy, reproduce, modify, distribute, sell or commercially exploit Step31 content without prior written permission.

You may not use the Step31 name, logo, photography, product images or other brand assets in a way that suggests an unauthorised partnership, sponsorship, endorsement, ownership or affiliation.

Commercial use of Step31 brand assets requires prior written permission.

If you have a concern about an order, product, payment, delivery or Step31 service, please contact us first and give us a reasonable opportunity to understand and resolve the issue.

If a dispute cannot be resolved directly, it may be addressed through the appropriate legal or dispute resolution process available under applicable law.